{"id":2706,"date":"2025-10-17T06:11:14","date_gmt":"2025-10-17T06:11:14","guid":{"rendered":"http:\/\/localhost\/luxivo\/?page_id=2706"},"modified":"2026-04-10T11:22:01","modified_gmt":"2026-04-10T08:22:01","slug":"sss","status":"publish","type":"page","link":"https:\/\/trakyacityhotel.com\/en\/sss\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Rooms and Reservation<\/h2>\r\n \r\n
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\r\n What are the check-in and check-out times? <\/h5>\r\n <\/div>\r\n
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Check-in starts from 14:00, and check-out is by 12:00 at the latest.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Is breakfast included in the room rate? <\/h5>\r\n <\/div>\r\n
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Our hotel features a dedicated breakfast area. Depending on your reservation type, breakfast-included options are available.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n What facilities are available at the hotel? <\/h5>\r\n <\/div>\r\n
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Our centrally located hotel offers services such as comfortable accommodation, workspaces, and a cafeteria\/breakfast area. Additionally, all areas are monitored by 21 security cameras.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Can I cancel or modify my reservation? <\/h5>\r\n <\/div>\r\n
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For cancellations made 48 hours or more before the check-in date, a full refund will be issued. No refunds can be made for cancellations made with less notice.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Do you allow pets? <\/h5>\r\n <\/div>\r\n
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Due to the general comfort of our guests, our room hygiene standards, and hotel policies, we are unfortunately unable to accommodate pets in our facility. Thank you for your sensitivity and understanding in this matter.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n What are your hygiene standards? <\/h5>\r\n <\/div>\r\n
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In our hotel, where we apply the highest hygiene standards for the health and comfort of our guests, regular room cleaning is provided daily by our housekeeping teams; all linens and textile products are disinfected at high temperatures in professional facilities, ironed, and presented for your first-time use in untouched, sealed packaging. Furthermore, to maintain a peaceful and safe environment throughout our facility, professional pest control and hygiene audits are carried out meticulously on a periodic monthly basis.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Payment and Cancellation Policy<\/h2>\r\n \r\n
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\r\n Will my credit card be charged before I arrive at the hotel? <\/h5>\r\n <\/div>\r\n
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Yes, the full total amount is charged at the time of booking to finalize your reservation.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Is a deposit or credit card guarantee required for reservation? <\/h5>\r\n <\/div>\r\n
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Since the full payment is collected during the process for online reservations, no additional deposit is required.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Is it safe to send my credit card information online? <\/h5>\r\n <\/div>\r\n
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Our reservation system is protected by modern security protocols. Additionally, your personal data is processed and stored under high security standards within the scope of KVKK (Personal Data Protection Law).<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Other Questions<\/h2>\r\n \r\n
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\r\n Can I have an early check-in or late check-out? <\/h5>\r\n <\/div>\r\n
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These requests are subject to the hotel's availability on that day and may incur additional charges.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n How can I contact customer support? <\/h5>\r\n <\/div>\r\n
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For any questions, you can reach us at 0284 214 65 75 or +90 538 273 11 34 (WhatsApp), or send an email to info@trakyacityhotel.com.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n What is the exact address of your hotel? <\/h5>\r\n <\/div>\r\n
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Our hotel serves in the city center at Sabuni Neighborhood, Mehmet A\u011fa Street No:21 - Edirne.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n What are your reception service hours and what beverage options are available? <\/h5>\r\n <\/div>\r\n
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Our reception provides 24-hour uninterrupted service to our guests; while hot water is offered free of charge for your convenience at any time during your stay, other beverage options are served for a fee.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Is parking available at the hotel and is it secure? <\/h5>\r\n <\/div>\r\n
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Our hotel features a spacious on-site parking area suitable for both private vehicles and buses; to ensure the highest level of vehicle security for our guests, this area is monitored 24\/7 without interruption by security cameras.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Do you offer valet service? <\/h5>\r\n <\/div>\r\n
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While we do not offer a standard valet service, our team will be happy to assist you in parking your vehicle safely in cases of high parking density.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n

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\r\n Who is responsible if my vehicle is damaged in the hotel parking lot? <\/h5>\r\n <\/div>\r\n
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Our guests' vehicles are safely maintained in our parking lot under 24\/7 uninterrupted camera surveillance; against any potential incidents that may occur within our facility, all our areas and vehicle parking zones are under our hotel's comprehensive insurance and motor insurance coverage.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Odalar ve Rezervasyon Giri\u015f ve \u00e7\u0131k\u0131\u015f saatleri nelerdir? Otelimize giri\u015f saati 14:00’ten itibaren ba\u015flamakta, \u00e7\u0131k\u0131\u015f saati ise en ge\u00e7 12:00’dir. Kahvalt\u0131 oda fiyat\u0131na dahil mi? Otelimizde \u00f6zel bir kahvalt\u0131 alan\u0131 bulunmaktad\u0131r. Rezervasyon tipinize g\u00f6re kahvalt\u0131 dahil se\u00e7eneklerimiz mevcuttur. Otelde hangi imkanlar mevcut? Merkezi konumdaki otelimizde konforlu konaklama, \u00e7al\u0131\u015fma alanlar\u0131 ve kafeterya\/kahvalt\u0131 alan\u0131 gibi hizmetler sunulmaktad\u0131r. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2706","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/pages\/2706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/comments?post=2706"}],"version-history":[{"count":17,"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/pages\/2706\/revisions"}],"predecessor-version":[{"id":4497,"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/pages\/2706\/revisions\/4497"}],"wp:attachment":[{"href":"https:\/\/trakyacityhotel.com\/en\/wp-json\/wp\/v2\/media?parent=2706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}